AK Record Privacy Policy

1. Who We Are

AK Record is an online gaming and sports betting platform serving Pakistani players at akrecord.app. When this Privacy Policy refers to "AK Record", "we", "us", or "our", it means the AK Record platform and the team responsible for operating it.

This Privacy Policy applies to all services offered under the AK Record brand — including the website, the mobile app, sports betting, casino games, slots, fish games, bingo, live casino, and any future features or sections added to the platform. By creating an account and using any part of the platform, you acknowledge that you have read and understood how we handle your personal data as described here.

2. Data We Collect

AK Record collects personal data through several channels — directly from you when you register or interact with the platform, automatically through your use of the site and app, and from third-party partners where relevant. Here is a breakdown of the categories of data we collect:

We do not collect sensitive personal data such as biometric information, political views, or health data. We also do not collect data from social media platforms unless you explicitly link a social account to your AK Record profile.

3. How We Use Your Data

Every piece of data AK Record collects has a specific, legitimate purpose. We do not use your data in ways that go beyond what is described here. The main purposes for which we process your personal information are:

• Account management — creating and maintaining your AK Record account, verifying your identity, and managing your login security.
• Processing transactions — handling your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, cards, and mobile wallets. Transaction records are essential for account accuracy and dispute resolution.
• Platform security and fraud prevention — detecting and preventing unauthorised access, fraudulent activity, money laundering, and breaches of our Terms and Conditions.
• Customer support — responding to your enquiries, resolving complaints, and providing assistance with account matters.
• Personalisation — tailoring your platform experience, such as showing you cricket betting markets during PSL season or suggesting games based on your activity, where you have not opted out.
• Marketing communications — sending you information about bonuses, promotions, and platform updates, but only where you have given consent or where we have a legitimate interest and you have not opted out.
• Responsible gaming — monitoring account behaviour to identify signs of problematic gambling and facilitating the use of tools like deposit limits and self-exclusion.
• Platform improvement — analysing usage patterns to improve the design, performance, and content of the AK Record platform.

4. Payment Data and PKR Transactions

All financial transactions on AK Record are conducted in Pakistani Rupees (PKR ). We support JazzCash, Easypaisa, Raast, bank transfers, debit and credit cards, and other mobile wallets for deposits and withdrawals.

Payment data is handled with particular care. Here is how we manage it:

• We do not store your full card numbers or mobile wallet PINs on our servers. Payment authentication is handled directly by your payment provider.
• Transaction records — including deposit amounts, withdrawal requests, and payment method references — are retained for account management and dispute resolution purposes.
• Payment data is shared only with the specific payment processor handling your transaction (for example, JazzCash or Easypaisa). It is not shared with any other third party.
• All payment data in transit is encrypted using TLS (Transport Layer Security) to prevent interception.
• Withdrawal requests are processed back to the same payment method used for the original deposit wherever technically possible, as a security measure to prevent funds being redirected to unverified accounts.

5. Cookies and Tracking

AK Record uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file placed on your device when you visit the site. Here is how we use them:

• Essential cookies — these are required for the platform to function. They keep you logged in during your session, remember your language and currency settings, and ensure game sessions run without interruption. You cannot opt out of essential cookies without affecting core platform functionality.
• Analytics cookies — these help us understand which pages and features players use most, how long sessions last, and where players encounter problems. This data is aggregated and anonymised — it is used to improve the platform, not to identify individual players.
• Preference cookies — these remember settings you have chosen, such as your preferred payment method display or game filter preferences, so you do not have to set them again on each visit.
• Marketing cookies — if you have consented, these cookies allow us to show you relevant promotional content based on your activity on the platform. You can withdraw this consent at any time through your account settings.

You can manage or delete cookies through your browser settings at any time. Please be aware that disabling all cookies may affect how certain parts of the AK Record platform work — particularly features that require you to stay logged in across pages.

6. Sharing Your Data

AK Record does not sell your personal data. We share it only in the following specific and limited circumstances:

• Payment processors — JazzCash, Easypaisa, Raast, banks, and card networks receive the transaction data necessary to process your deposits and withdrawals. They operate under their own privacy policies and data protection standards.
• Identity verification providers — when you are asked to complete KYC verification, your identity documents and personal details are shared with our verification partner solely for the purpose of confirming your identity. This data is not used for any other purpose.
• Platform infrastructure providers — third-party service providers who host, operate, or maintain parts of the AK Record platform may have access to data as part of their technical role. They are contractually bound to handle data securely and only as instructed.
• Legal and compliance obligations — in certain circumstances, we may be required to share data with authorities or regulators in response to a lawful request. We will only comply with requests that are legally valid and will share the minimum data necessary.
• Fraud prevention — where we have reason to believe fraudulent activity has occurred, we may share relevant data with payment providers, fraud prevention bodies, or other platforms to protect the integrity of the gaming environment.

We do not share your personal data with advertisers, data brokers, social media platforms, or any other commercial third party for marketing or profiling purposes.

7. Data Retention

AK Record retains your personal data for as long as it is necessary to fulfil the purposes described in this Privacy Policy, or as required to meet our legal and compliance obligations. Here is how long we typically keep different categories of data:

• Account data — retained for the duration of your active account plus a minimum period after closure, to allow for dispute resolution and compliance requirements.
• Transaction records — PKR deposit and withdrawal records are retained for a minimum of five years from the date of the transaction, in line with standard financial record-keeping practices.
• Identity verification documents — retained for the period required to satisfy our KYC obligations. If your account is closed without a verified identity, documents submitted during the process will be deleted promptly.
• Support communications — chat transcripts and email correspondence with our support team are retained for up to two years, to provide continuity of service and resolve any follow-up queries.
• Technical and usage data — anonymised analytics data may be retained indefinitely for platform improvement purposes. Data that can identify individual players is deleted or anonymised after it is no longer operationally necessary.

When data is no longer needed and the retention period has passed, it is securely deleted or anonymised so that it can no longer be associated with any individual player.

8. Your Rights

As an AK Record account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team through live chat or by email.

• Right to access — you can request a copy of all personal data we hold about you. We will respond within a reasonable period and provide the information in a clear format.
• Right to correction — if any of your personal data is inaccurate or incomplete, you can ask us to correct or update it. For minor corrections like a phone number change, you can update this directly from your account settings.
• Right to deletion — you can request that we delete your personal data. Note that we may be unable to delete certain data if we are legally required to retain it, for example transaction records. We will explain any such limitations clearly when processing your request.
• Right to object to marketing — you can opt out of receiving promotional communications from AK Record at any time. Use the unsubscribe option in any marketing email or update your preferences in your account settings.
• Right to data portability — you can request your personal data in a portable format, for example a structured file of your account and transaction history.
• Right to withdraw consent — where we rely on your consent to process data (for example for marketing cookies), you can withdraw that consent at any time. This will not affect the lawfulness of processing that took place before withdrawal.

9. Security Measures

Protecting your data is something we invest in seriously at AK Record. The platform uses a combination of technical and organisational measures to keep your personal information and financial data safe:

• All data transmitted between your device and AK Record servers is encrypted using TLS to prevent interception in transit.
• Sensitive data at rest — including identity verification documents — is encrypted in storage using strong encryption standards.
• Access to player data within our organisation is restricted to staff and contractors who genuinely need it to perform their role. Access is controlled through role-based permissions and audit trails.
• Our platform undergoes regular security assessments to identify and address vulnerabilities before they can be exploited.
• Suspicious activity patterns — including unusual login locations, unusual transaction volumes, and irregular betting behaviour — trigger automatic alerts that are reviewed by our security team.

While we do everything reasonably possible to protect your data, no online platform can guarantee absolute security. If you become aware of any suspicious activity on your account, please notify us immediately through live chat so we can take prompt action.

10. Children and Minors

AK Record is strictly an adult platform. You must be 18 years of age or older to register, deposit, or use any feature of the platform. We do not knowingly collect personal data from anyone under the age of 18.

If we become aware that a minor has registered an account or provided personal data on the platform, we will immediately suspend the account, delete the associated data, and take appropriate steps to prevent further access. Any funds deposited into an account held by a minor will be returned to the payment method used.

Parents and guardians are encouraged to use parental control software to restrict access to online gaming websites on devices shared with or used by minors. If you believe a minor in your household has accessed AK Record, please contact our support team immediately.

11. Responsible Gaming and Data

AK Record uses account activity data to support responsible gaming. This includes monitoring for patterns that may indicate problematic behaviour — such as rapidly increasing deposit frequency, extended session lengths, or attempts to reverse self-exclusion requests before their scheduled end date.

When our responsible gaming tools are activated, the relevant settings and restrictions are stored in your account data to ensure they are applied consistently across all devices and sessions. For example, if you set a daily deposit limit of PKR 2,000, that limit is enforced whether you are using the AK Record website or the mobile app.

If you request self-exclusion, your account data is flagged to prevent re-registration during the exclusion period. We take this obligation seriously and will not use your contact details to send promotional communications during any self-exclusion period.

For more information about responsible gaming tools available to you, visit our dedicated Responsible Gaming page.

12. Policy Updates

AK Record may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable requirements, or improvements in how we protect and manage your data. When we make meaningful changes, we will notify registered players by posting a notice on the platform and, where appropriate, by sending a notification to your registered contact number or email address.

The "Last Updated" date at the top of this page will always reflect when the most recent revision was made. We encourage you to review this page periodically. Continued use of the AK Record platform after a revised policy is published constitutes your acceptance of the updated version.

If you have concerns about any changes to this Privacy Policy, please contact our support team before continuing to use the platform.

13. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way AK Record handles your personal data, our support team is available around the clock. The fastest way to reach us is via the live chat feature on the platform, where a team member will typically respond within a few minutes.

For written data-related requests — such as a data access request or a deletion request — you can contact us by email at the address shown in the footer of this page. We treat all privacy-related communications with priority and aim to provide a substantive response within 48 hours of receipt.